Laigames

Job Summary The Product Specialist position will drive the quality and experience we deliver through our product offerings. They will conduct the testing of new products and will conduct data gathering exercises on games which are stationed at our operators’ locations. The Product Specialist will collaborate with internal teams to improve on testing processes and work on initiatives to drive sales and improve on product quality. The Product Specialist will also work directly with the Support Technicians and our customers on the day to day tasks and challenges they cover. The Product Specialist will be trained to manage the successful planning and operations of trade shows. The position will be based at our North American office in Texas and will be reporting directly to the Senior Product Specialist . Key Responsibilities - Oversee the implementation, follow up, and completion of operational duties set forth by the Product Operations Manager (Dallas), and Product Manager (Singapore). - Be the key contributor to and reference about new products for US Sales Marketing, Support and Supply chain - Be the key hands-on driver in the US office of continuous quality improvement in our product offerings - Track game performance through game testing and surveys onsite at operator facilities - Create reports and maintain records of all tests conducted, game performance, and initiatives to drive sales and improve on product quality - Act as a liaison to operators to ensure healthy relationships and ground operations as well as explore areas for new business development - Maintain a neat, clean, and organized working area in the warehouse - Assist with the creation and maintenance of Operator Manuals. This includes but not limited to: - Ensuring assembly procedures are correct and complete - Taking necessary photos - Ensuring all documentation is identical to the game (menu settings, components, etc.) - Oversee the handoff of new products to the Technical Support Team. This includes but is not limited to: - New product hands-on training along with training documentation - Maintaining involvement in the product’s first 6 months of service to identify risks so that the Technical Support team can relay information to the Quality Manager - If issues are escalated to R&D, work with them to implement and test necessary changes - Oversee trade show equipment, preparation, and execution. This includes but is not limited to: - Planning: Contract labor, Installation/Dismantle, shipping schedule, Identifying risks - Machine prep work: Palletizing for safe shipment, installing hardware, etc. - Organizing and managing inventories of tools and materials - Creating and securing a list of necessary spare components specific to each show line-up - Working directly with Sales, Marketing, and Supply Chain to fulfil all pre-show, show, and post-show handling of materials and information. Required Skills and Experience - A very organized and detailed approach to all aspects of the job. - Passion for arcade games and the ability to understand its technical components - Outstanding communication and ability to maintain customer relationships and approach external communication in a manner positive to the LAI brand image - Ability to gather data and translate in organized reports - Ability to travel up to 30 -50% of the time to onsite locations- both local and regional; having a valid driver’s license is requirement o

LAI Games is an arcade experience company that connects people with games. Our vision is to reinvent the arcade industry by creating an arcade experience ecosystem that consists of physical arcade games and location-based VR games and experiences, and other exciting arcade-based titles. Our team members contribute across a broad range of unique and innovative projects that connect, engage, and excite players across physical and virtual worlds. Position Summary Reporting to the Financial Controller, you will support end-users in resolving technical problems and be responsible for responding to technical queries and issues, resolving problems in a timely manner and providing technical recommendations. This role is required to provide exceptional customer service and perform user administrative responsibilities efficiently. Ultimately, you should possess dynamic experience in providing application support in a fast-paced environment, be able to display excellent problem-solving skills and have solid knowledge of NetSuite ERP and have basic knowledge of applying IT hardware solutions. Key Responsibilities - Provisioning of user accounts and access, manage company ERP system - Report Customization and Data import - Workflow customization - Upkeep data by checking and rectifying the discrepancies - Simulate scenarios within Sandbox - Research and test possible solutions to verify feasibility - Understand NetSuite’s capabilities and make recommendations based on best practices as part of solutioning and workaround - Create Test Scripts to verify enhancements - Coordinate internal User Acceptance Testing IT Operations - Laptop and peripherals setup - Perform user administrative tasks such as setting up of Laptop and Provisioning user access to company network. NetSuite ERP and IT Operations Support - Provide first level support to internal users of the NetSuite ERP and IT hardware - Troubleshoot, resolve, and escalate issues and follow through for resolution - Work with External Vendors to resolve issues or make improvements to the existing system - Attend ad-hoc meetings with stakeholders from other Global regions outside Singapore office hours - Maintain the internal Helpdesk Ticketing System - Prepare KPI reports on ticket resolution - Enthusiastic approach to expanding knowledge in both NetSuite and IT Operations areas - Any other matters as assigned by your immediate supervisor Required Skills and Experience Core skills (Required) - Diploma / Degree in Infocom Technology or equivalent - Demonstrable experience in Application Support in a related field - Ability to work independently to research possible solutions and report back on findings - Exceptional customer service skills - Excellent written and verbal communication skills. Can-do attitude - Excellent problem-solving skills - Task oriented and able to deliver under pressure Good to have - Experience and knowledge of Microsoft Office 365, preferably in hybrid on-premise / cloud configuration and Azure AD is a plus - Knowledge of Hardware peripheral device troubleshooting is a plus - Shared service environment and regional exposure is an added advantage - HTML Freemarker experience is an advantage What do we offer In this role, you can expect: - Working with passionate, smart, and driven colleagues in a vibrant environment. - Group Medical Insurance (Group Term Life,

LAI Games is an arcade experience company that connects people with games. Our vision is to reinvent the arcade industry by creating an arcade experience ecosystem that consists of physical arcade games and location-based VR games and experiences, and other exciting arcade-based titles. Our team members contribute across a broad range of unique and innovative projects that connect, engage, and excite players across physical and virtual worlds. Position Summary Our development team consists of passionate gamers and tinkerers who are driven to create fun, engaging and rewarding arcade game experiences for our players. We collaborate, evaluate and iterate on every aspect of the game, with a strong focus on creating experiences that are easy to play, hard to master and enjoyable for a wide range of players. As an Electronics Engineer Intern, you will support the engineering team in developing, prototyping, testing and documenting electronic systems used in our arcade products. This internship is ideal for someone who is curious, hands-on and keen to gain practical exposure to LED lighting, video displays, motor control, sensors, sound systems and other tech that makes for a great game experience. You should be comfortable learning new tools and technologies, working collaboratively with others and taking a proactive approach to problem solving. Key Responsibilities - Support the engineering team in understanding electrical requirements and contributing to practical design solutions. - Assist in designing, assembling, testing and evaluating electronic systems, modules and prototypes. - Perform testing, troubleshooting and verification of electronic assemblies. - Assist in preparing and maintaining technical documentation, including part lists, BOMs, test records and specifications. - Work with cross-functional teams, manufacturing teams, suppliers and vendors to support issue investigation and resolution. - Support engineering activities related to compliance testing and product certification where required. Required Skills and Experience - Currently pursuing a diploma or degree in Electronics Engineering, Electrical Engineering, Mechatronics Engineering or a related discipline. - Basic understanding of electronic circuits, embedded systems, sensors, motors, LEDs and power electronics. - Some exposure to microcontrollers or embedded platforms such as STM32, NXP, ESP32 is preferred. - Familiarity with communication interfaces such as USB, I2C, SPI, UART, or similar protocols is an advantage. - Basic soldering, wiring or prototyping is preferred. - Interest in hands-on assembly, troubleshooting, testing and product development work. - Basic programming knowledge in C, C++ or Python will be an advantage. - Ability to learn quickly, follow instructions and apply engineering concepts to real-world product development. - Good attention to detail with the ability to record test results and maintain clear technical documentation. - Exposure to PCB design tools is an advantage. - A positive attitude, curiosity and willingness to work in a fast-paced, collaborative development environment. - Good problem-solving skills and a willingness to troubleshoot technical issues with guidance. - Good communication skills in English, both written and verbal, with the ability to collaborate effectively with the game development team. Internal/External Relationships - Works closely with the Engineering, Game Development, Product, Manufacturing and Supply Chain teams, as well as external vendors and suppliers where