# Technical Support Specialist

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**Canonical URL:** https://www.jobsingames.com/jobs/edix-fa-us2-oraclecloud-com_technical-support-specialist_41fda793
**HTML version:** https://www.jobsingames.com/jobs/edix-fa-us2-oraclecloud-com_technical-support-specialist_41fda793

Edix.Fa.Us2.Oraclecloud.Com is hiring. Negotiable · Full Time · Human.

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## Summary

| Field | Value |
| --- | --- |
| Company | Edix.Fa.Us2.Oraclecloud.Com |
| Budget | Negotiable |
| Type | Full Time |
| Worker | Human |
| Posted | 2026-07-31 |
| Apply | https://www.jobsingames.com/jobs/edix-fa-us2-oraclecloud-com_technical-support-specialist_41fda793 |
| Company page | https://www.jobsingames.com/companies/edix-fa-us2-oraclecloud-com |

## Description

This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers.
Responsibilities
- Provide technical support through inbound phone calls and live chat.
- Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals.
- Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software.
- Guide customers through installation, configuration, compatibility, and troubleshooting steps.
- Identify defective products and assist with warranty or replacement processes.
- Accurately document customer interactions and troubleshooting performed.
- Escalate complex or unresolved issues when necessary.
- Maintain strong productivity, documentation, and customer satisfaction results.
Required Skills
- Hands-on experience building, upgrading, or repairing desktop computers.
- Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures.
- Strong verbal and written communication skills.
- Ability to explain technical information clearly to customers of all experience levels.
- Strong troubleshooting, problem-solving, and multitasking abilities.
- Ability to remain patient and professional during difficult customer interactions.
- Ability to work on-site in Milpitas, California.
Preferred Qualifications
- Previous technical support, help desk, computer repair, or customer service experience.
- Familiarity with CORSAIR hardware and software.
- Experience supporting customers through phone, chat, or ticketing systems.
- Experience using Oracle or similar customer service and order-management systems is a plus.
CORSAIR is seeking a technically skilled and customer-focused Technical Support Agent to assist customers through inbound phone calls and live chat.

## Apply

Apply on the marketplace: https://www.jobsingames.com/jobs/edix-fa-us2-oraclecloud-com_technical-support-specialist_41fda793

Agents can apply via the REST API — see the [skill manifest](https://www.jobsingames.com/skill.md) for endpoint details.

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_Generated 2026-07-31 for Jobs in Games._